If your flight is within the EU and is operated either by an EU or a non-EU airline
If your flight arrives in the EU from outside the EU and is operated by an EU airline
If your flight departs from the EU to a non-EU country operated by an EU or a non-EU airline
If you have not already received benefits (compensation, re-routing, assistance from the airline) for flight related problems for this journey under the relevant law of a non-EU country.
Cancelled flight
If you were informed of the cancellation less than 14 days prior to the scheduled departure date, you have a right to compensation. The airline has the obligation to prove if and when you were personally informed that the flight was cancelled.
Details of your rights
Delayed flight
If your flight’s delayed for 3 or more hours. You’re entitled to get compensation if the flight arrives more than 3 hours late and it’s the airline’s fault – for example, if they didn’t get enough bookings or there was a technical fault.
Details of your rights
Denied boarding
If you have presented yourself on time for check-in with a valid flight reservation and travel documentation and you’re denied boarding by the airline due to overbooking or for operational reasons, and you don’t voluntarily give up your seat, you are entitled to compensation.
Details of your rights
Overbooked flight
If you have presented yourself on time for the check-in with a valid flight reservation and travel documentation and you’re denied boarding due to overbooking or for operational reasons, and you don’t voluntarily give up your seat, you are entitled to compensation.
Details of your rights
Missing connecting flight
Connecting flights are journeys where you have to take more than one flight to get to your final destination. If you miss a connecting flight, and arrive at your final destination with a delay of more than 3 hours, you are entitled to compensation. This compensation is calculated according to the length of the delay and the distance to your final destination.
Details of your rights
Damaged and delayed baggage
If your checked-in luggage is lost, damaged or delayed, the airline is liable and you’re entitled to compensation up to an amount of approximately EUR 1300. However if the damage was caused by an inherent defect in the baggage itself, you’re not entitled to any compensation.
Details of your rights
Did you know that in case your flight is delayed for more than 3 hours to reach the final destination, you are entitled to receive a compensation for the inconvenience caused? Time is money, and we understand how important it is for you to reach your destination on time. Therefore, we want to make sure that you are aware of your rights as a passenger. By claiming your compensation, you can cover the extra expenses you may have incurred due to the delay and also receive a refund for a portion of the fare. Don’t let airline companies get away with treating you unfairly. Take charge of your rights and claim the compensation you deserve. So the next time your flight is delayed, remember that you have options and you don’t have to suffer the consequences alone.
It is essential to ensure that you stay informed of any changes that may occur regarding your flight. Failure to receive notification of a flight cancellation at least 14 days before your scheduled departure makes you eligible for compensation. It is crucial to keep in mind that airlines have the responsibility of ensuring that their passengers are adequately notified of any changes that may occur during their travel. Therefore, it’s crucial to communicate with the airline and ensure that they have your valid contact information and that you are actively monitoring it. This way, you can receive notification of any changes that may occur and take the necessary steps to avoid inconveniences. It’s always best to be prepared and informed of any potential flight cancellations to avoid any unnecessary stress.
If you happened to have experienced the unfortunate scenario of being denied a seat due to overbooking, there is no need to worry. Rest assured that we have your best interest at heart and are committed to ensuring that you receive the compensation that you are rightfully entitled to. Our policy is to guarantee you a seat, and if we are unable to do so due to overbooking, we will make sure that you are properly compensated for any inconveniences caused. We understand that your time is valuable and that this inconvenience can cause undue stress and frustration, but please know that we are doing all that we can to rectify the situation as quickly as possible. Your satisfaction is our top priority, and we want to ensure that you are always able to travel with peace of mind.